Career Guidance

Skills/characteristics for a good Process Improvement Manager

Beyond the obvious engineering skill set there are key characteristics I recommend looking for.
1. A confident demeanor and presentation. You want a person that people will naturally be willing to follow or listen too.
2. Good listening skills. This person should demonstrate the ability to hear what people are saying and to seriously take it into consideration / evaluation.
3. Well organized and systematic. Change is all about systems.
4. Does not want to overkill everything with paperwork and measurements. When asking what do you feel should be measured in a process. The answer should be that which requires measuring nothing more nothing less.
5. A chess player. A person who really enjoys playing chess can evaluate many scenarios quickly to determine what might happen then plan the next moves to win the game.

Must be an effective ‘People Change’ agent as he is responsible for the task of
- understanding the as-is processes that are currently being used by a set of people,
- understanding the gaps/ issues/ improvement areas for as -is processes used by a set of people,
- and propose improvements that will be adopted by a set of people.
So in a summary, he should be able to effectively influence the above mentioned set of people to provide effective inputs to finalise and implement the required process improvements.

He should also have a good temper and ability to ask questions before any activity and answer any questions after.

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